Privacy Policy

Who are we?

Zuidcafé – with address: www.zuidcafe.com and company number: BE1011.969.425 – considers the protection of personal privacy to be of paramount importance and wants to inform, respect, and give its visitors and customers as much control as possible over what happens to their data.

We want to manage and use our customer data securely, respectfully, and responsibly to provide them with better service and the best possible experience. Zuidcafé therefore operates on the principle that everyone should have control over their personal data.

Below you will find information about what data we collect, why, how long we collect it, and how you can control it. We invite you to take the time to carefully review our privacy policy, along with any other terms and conditions that may apply to our products and services.

Application

This privacy policy applies to all our customers (current, former, and future) and to all visitors to the Zuidcafé website(s). The European General Data Protection Regulation 2016/679 of 27 April 2016, the law of 8 December 1992 (“Privacy Act”), the law of 13 June 2005 (“Electronic Communications Act”) and their implementing decrees, as well as any future amendments, govern the protection of your personal data.

Safeguarding privacy

Zuidcafé strives to fulfill its obligations and respect the rights of its visitors and customers whenever we process your personal data.

Consent

By using Zuidcafé’s information and services, you agree to our privacy policy and the terms and conditions contained therein. Your consent will be requested each time you register as a member, as well as when you use our various digital forms.

Monitor visitor behavior

Zuidcafé uses various techniques to track who visits our website, how they behave on the website, and which pages are visited. This is a common practice for websites because it provides information that contributes to the quality of the user experience.

The information we collect – via cookies – includes your IP address, browser type, device type, and the pages visited on our website. We keep this information anonymously and it is not linked to other personal information, so it does not fall under the processing of personal data.

Use of cookies

Our website places cookies on visitors whose internet browser and/or device allows it. We do this to collect information about the pages users visit on our website, to track how often visitors return, and to see which pages perform well.

Cookies are small text files that can be read by a web server in the domain that placed the cookie on your hard drive. Zuidcafe.com may use cookies to save your preferences and settings and to optimize your web experience.

THIRD-PARTY COOKIES

Third parties, such as Google, may advertise on our website or we may use another service. In some cases, these third parties place cookies that we cannot control.

DO YOU WISH TO DELETE STORED COOKIES?

This varies depending on which internet browser and/or device you use. Consult the help index of your internet browser or the user manual of your device if you wish to delete and/or disable cookies.

Safety and security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We have also implemented appropriate technical and organizational measures to protect your personal data against unlawful processing.

For example, we have implemented the following measures:

All persons who may access your data on behalf of Zuidcafé are bound by confidentiality.
We use a username and strict password policy on all our systems.

If a data breach occurs with adverse consequences for personal data, our customers will be personally notified in the circumstances provided for by law.

Links to other websites

Our website may contain links to other websites of interest. Once you use these links, you leave our website, and you should note that we have no control over these external websites.

Consequently, we cannot be held responsible for the protection and privacy of any information you provide on these external websites. Please exercise caution and check the privacy statement applicable to each individual website before using it and/or providing any personal data.

Managing your personal information

We are committed to protecting your privacy and therefore handle personal data with care. Zuidcafé complies with all applicable laws and regulations, including the GDPR (General Data Protection Regulation). You may choose to restrict the collection or use of your personal information in the following ways:

when asked to fill out a form on the website, look for the box that you can click to indicate that you do not want us to use the information you provide for further internal processing of your personal data
if you have previously agreed to the use of your personal data for direct marketing purposes, you may change your mind at any time by unsubscribing using the unsubscribe links provided at all times or by contacting us in writing and/or by phone

You can request details of personal information we hold about you free of charge from our head office: Volkstraat 69, 2000 Antwerp, Belgium. If you believe the information we hold about you is incorrect or incomplete, and/or you wish to transfer and/or delete it, please inform us in writing at the above address. Inaccurate information will be corrected immediately and without charge. You can also object to the processing of your data for serious and legitimate reasons. We may ask you to identify yourself before we can comply with these requests and will endeavor to complete them within 10 business days.

Processing of personal data of our customers

Zuidcafé processes our customers’ personal data for the following purpose(s):

to process, activate, and notify you of your contact information request
to inform you about (new) services and/or products
to set up, maintain, and support assignments and/or services
to execute or issue an assignment
to monitor performance
to maintain studies, tests, and statistics, including for trend analysis
for administrative purposes
to comply with legal obligations

For the above purpose(s), Zuidcafé may request the following personal data:

First name
Last name
Phone number
Email address
Date of birth
Address
Website and associated social media channels (if applicable)

Your personal data will be stored by Zuidcafé for the purpose of the above-mentioned processing(s) for the duration of the agreement and thereafter only in the financial administration for a maximum of 10 years.

Processing of personal data of newsletter subscribers

Zuidcafé processes the personal data of newsletter subscribers for the following purpose(s):

Informing the individual through newsletters about our services, products, and any promotions
Communicating about our company, events, and services

The basis for this personal data is:

our newsletter subscription form
your written consent via email

For the above purpose(s), Zuidcafé may request the following personal data from you:

First name
Last name
Email address
Date of birth
Website and associated social media channels (if applicable)

Your personal data will be stored by Zuidcafé for the purposes mentioned above for as long as you are subscribed to our newsletter. You can unsubscribe at any time via the following page: Unsubscribe from newsletter

Minors

We only process personal data of minors (persons under the age of 18) if written permission has been given by the parent, guardian or legal representative.

Changes

Zuidcafé reserves the right to amend this privacy policy. Changes will always be published on this website before they take effect. We recommend that you consult this policy regularly to be aware of these changes.

Questions

If you would like more information or have any questions about Zuidcafé’s privacy policy, you can contact us here.